At Toni International College, we value your feedback and are committed to resolving any concerns promptly and fairly.

If you have a feedback or grievance, you can submit it via:

• Email to our official address
• Written letter
• Verbal feedback to our staff (who will record it in the Feedback & Grievance Form)

For all new students:

The School will provide the following services to ensure that students make a smooth transition to Singapore : –

• Accommodation Support Service
• Visa / Student Pass Application
• Student Orientation Programme
• Assistance to students facing difficulties adapting to the new environment

For all current & enrolled students:
The School aims to provide all students with an academic education of the highest standards through the provision of these services:

• Counsellor
• Conducive and friendly environment for learning
• Provision of counseling on career opportunities
• Advice on programs and post-graduation opportunities
• Participation in community and environmental programs

For enhancing overall student experience:

In ensuring that the School provides for an exceptional student experience, it undertakes to provide the following services:

• Student Evaluation Surveys
• Feedback and complaint forms
• Dispute resolution process
• Student Academic Intervention

This detailed list of student support services is not exhaustive. The school is committed to continually enhancing the welfare and needs of all students through ongoing school-student engagements at various touchpoints listed here.

Students are always encouraged to voluntarily participate in community projects organized by Toni International College. These projects typically involve our staff or students providing hairdressing services to the needy or at specific events, such as Community Service Day. Additionally, Toni International College occasionally organizes external events in collaboration with other beauty industry organizations (e.g., EX Style) and external parties. These events offer students the opportunity to learn in different environments outside the school premises, interact with real customers, and apply their skills to meet the diverse needs of the community. This experience also prepares them for service and helps them adapt to working with actual customers.

Our Process:

Acknowledgement:

• Informal feedback resolved immediately where possible.
• For formal grievances, our Principal will acknowledge receipt within 3 working days.

Resolution:

• Informal issues are resolved within 3 working days with written confirmation provided.
• Formal grievances are investigated and resolved within 14 working days from acknowledgment, with a written outcome given to the student.

If Unresolved:

• Students may escalate to the CPE Student Services Centre for further assistance.
• Independent mediation can also be arranged through the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb).

We assure all students that feedback and grievances will be handled confidentially and professionally, with the aim of achieving a fair resolution.