Student Policy

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Transfer Policy

  • All requests for Transfer must be made in writing and submitted together with duly completed “Change of Student Status Form” and with support documentary evidence.
  • Request for transfer will only be considered if made at least 3 days before the commencement of the course.
  • Any student who transfers from the course to another course with the school shall be deemed to have withdrawn from the course and the provisions of clause 8.4 (Refund Policy) of the Student Handbook shall apply.
  • Request for transfer is subject to approval by the school.

Withdrawal Policy

  • All requests for Withdrawal must be made in writing and submitted together with duly completed “Change of Student Status Form” and with support documentary evidence.

  • For student who pays the fees in installment, withdrawal from the course is allowed by giving one month notice to the school.

  • For student who pays the fees in full in the beginning, withdrawal from the course is allowed and the refund is based on the Refund Policy.

Deferment of Policy

  • Request for deferment must be made in writing and submitted together with duly completed “Change of Student Status Form” and with supporting documentary evidence.

  • All requests for deferment of course will only be considered if made at least 3 days before the commencement of the course.

  • Deferment of the course is allowed only ONCE to the next available commencement date within a maximum period of ONE year

  • Request for deferment is subjected to approval by the school.

Refund Policy

Refund for Withdrawal Due to Non-Delivery of Course: 

  • The PEI will notify the Student within three (3) working days upon knowledge of any of the following:
  • It does not commence the Course on the Course Commencement Date;
  • It terminates the Course before the Course Commencement Date;
  • It does not complete the Course by the Course Completion Date;
  • It terminates the Course before the Course Completion Date;
  • It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A within any stipulated timeline set by CPE; or
  • The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA). 

The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice. 

refund percentage

Refund for Withdrawal Due to Non-Delivery of Course:

If the Student withdraws from the Course for any reason other than those stated in Clause 2.1, the PEI will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table in Schedule D. 

Refund During Cooling-Off Period:

The PEI will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties. The Student will be refunded the highest percentage (stated in Schedule D) of the fees already paid if the Student submits a written notice of withdrawal to the PEI within the cooling-off period, regardless of whether the Student has started the course or not.

Student Contract

The procedure for executing the student contract is as follows:

  1. Student submit registration through Skilleto
  2. Admin department will download and send enrolment form from Skilleto to ask student to double check the details and issue invoice to the students for skillsfuture credit deduction or provide paynow detail for cash payment via email and whatsapp
  3. For students who come down to enrol, Student Contract will be signed on the day when the student make payment.
  4. Student contract:
    – 2 copies of the Student Contract (signed by the Director or Academic Manager)
    – the Advisory Note to Students in Form 12 required by the Private Education Regulations
  5. Admin department explains the contract to the student before the latter signs the Contract and Advisory Note.
  6. To ensure that a FPS insurance account is opened for each and every student, the Admin Mgr checks that the number of students registered with the school in each period is reconciled with the number of applications made to open FPS accounts / insurance for students. In each student file, there is also a checklist of items including the opening of a insurance account.
  7. When the student arrives in Singapore, he is admitted into the school and undergoes the orientation programme. The admission process involves:
    • Collection of one hard copy of the signed original contract and the signed advisory note
    • Verification of the authenticity of the documents (qualifications) against the original (or a notarised document)
    • Giving the student a hard copy of the FPS certificate.
    • Giving the student a copy of the Student Handbook during the orientation.

The school expects admin department to explain all the key points of the Standard Student Contract clearly to each students before signing.

TIC gives new students a 7-day cooling period. Should they decide not to proceed with their course of studies during this period, they are entitled to a maximum refund, less refund charge, in accordance with TIC’ refund policy.

TIC keeps all original hard copies of student contracts until students have collected their graduation certificates. Thereafter it keeps a soft copy of the contract in its data management system.

As part of the annual internal review process, the school will regularly review its contract execution procedures for continual improvement.

Confidentiality Policy

The school observes strict confidentiality standards for safeguarding students’ information. We will not disclose students’ information to external parties unless we have the student’s consent or are required by law.

Useful Contacts/Links

Committee for Private Education (CPE) 
1 Paya Lebar Link #08-08, Paya Lebar Quarter 2 Singapore 408533
General Enquiry: (65) 67855785 
Website: www.ssg.gov.sg 

Feedback Portal: https://portal.ssg-wsg.gov.sg/feedback

For More Information: https://www.tpgateway.gov.sg/resources/information-for-private-education-institutions-(peis) https://www.skillsfuture.gov.sg/pei

 

SkillsFuture Singapore (SSG) 
1 Paya Lebar Link #08-08, Paya Lebar Quarter 2 Singapore 408533
General Enquiry: 6785 5785 
Fax: (65) 6328 1878
Website: www.skillsfuture.sg 

 

Lonpac Insurance Bhd 
100, Beach Road #19-00 
Shaw Tower Singapore 189702 
General Enquiry: (65) 6250 7388 
Fax: (65) 6296 3767 
Email: [email protected] 
Website: www.lonpac.com 

 

ITEC 
Tel: +44 (0) 23 8068 4500 
Email: [email protected] 
Website: www.itecworld.co.uk 

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