Student Policy

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Transfer Policy

All transfer requests must be submitted using the Change of Student Status Form (Google Form), with supporting documents.
Requests must be submitted at least 3 working days before the new course commencement.
Students requesting a transfer will be counselled by an Education Consultant, who will explain the implications on fees, the Refund Policy, and FPS (if applicable).
Transfers are subject to Principal’s approval. A new Student Contract may be required.
Approved transfers will be confirmed in writing within 3 working days, and records updated in TIC’s system and TPGateway (for funded courses).

Withdrawal Policy

Withdrawal requests must be submitted in writing using the Change of Student Status Form (Google Form), with supporting documents.
Students will undergo counselling to understand refund implications, FPS (if applicable), and contractual terms.
Refunds will follow the PEI Student Contract Refund Policy and will be processed within 7 working days after approval.
Withdrawals are subject to Principal’s approval, and students will be informed of the decision in writing within 3 working days.
Students may also be invited to complete an Exit Survey to provide feedback on their learning experience.

Deferment of Policy

Deferment requests must be made in writing using the Change of Student Status Form (Google Form), with supporting documents.
Requests must be submitted at least 3 working days before the course commencement date.
Students will be counselled on the impact of deferment, including course availability and FPS coverage.
Deferments are subject to Principal’s approval and are normally granted only once, up to a maximum period of 1 year.
Students will be notified of the outcome in writing within 3 working days, and records updated in TIC’s system and TPGateway (if applicable).

Refund Policy

1. Withdrawal Due to Non-Delivery of Course

Toni International College (TIC) will notify the student within 3 working days if any of the following occurs:

TIC does not commence the course on the Course Commencement Date.
TIC terminates the course before the Course Commencement Date.
TIC does not complete the course by the Course Completion Date.
TIC terminates the course before the Course Completion Date.
TIC has not ensured that the student meets the course entry or matriculation requirement as stated in Schedule A of the PEI Student Contract.
The student’s pass application is rejected by the Immigration & Checkpoints Authority (ICA).

In such cases, TIC will inform the student in writing of alternative study arrangements (if any). If the student decides to withdraw, a 100% refund of course fees and miscellaneous fees paid will be made. Refunds are processed within 7 working days of the notice.

2. Withdrawal for Other Reasons

If the student withdraws from a course for reasons other than those stated above, TIC will refund fees according to the Refund Table in the PEI Student Contract. Refunds are processed within 7 working days upon receipt of written notice.

% of Course Fees Refunded If Student’s written notice is received:

Percentage (%) of [the amount of fees paid under Schedules B and C]	If Student’s written notice of withdrawal is received
100%	More than 30 days before the Course Commencement Date
75%	Before, but not more than 30 days before the Course Commencement Date
25%	After, but not more than 7 days after the Course Commencement Date
0%	More than 7 days after the Course Commencement Date

3. Refund During Cooling-Off Period

All students are entitled to a 10 calendar days cooling-off period after signing the PEI Student Contract.

If a student withdraws within this period, they will receive the highest percentage refund (as per the Refund Table above), regardless of whether the course has started.

Student Contract Execution Procedure

Students register via Skilleto or in person.
Admin downloads and sends the enrolment form from Skilleto for student verification, then issues invoice for SkillsFuture Credit deduction or PayNow payment.
For in-person enrolment, the Student Contract is signed on the same day as payment.
Documents issued and explained to the student before signing:
- 2 copies of the Student Contract (signed by Director or Academic Manager)
- Advisory Note to Students (Form 12)
- Explanation of key contract terms
Admin checks that FPS insurance is opened for every student and records it in the student file checklist.
Orientation process includes:
- Collection of one signed original contract and signed advisory note
- Verification of academic qualifications against originals
- Issuing FPS certificate and Student Handbook
Cooling-off period of 10 calendar days applies, with refund as per Refund Policy.
All original hard copies of contracts are kept until graduation, after which soft copies are retained in the data management system.
Contract execution procedures are reviewed annually for continual improvement.

Communication & Record-Keeping

All approvals, rejections, and refund outcomes are communicated in writing via email or letter.
Records of all requests, decisions, and supporting documents are kept for at least 5 years.

Confidentiality Policy

The school observes strict confidentiality standards for safeguarding students’ information. We will not disclose students’ information to external parties unless we have the student’s consent or are required by law.

At Toni International College, we value your feedback and are committed to resolving any concerns promptly and fairly.

If you have a feedback or grievance, you can submit it via:

Email to our official address
Written letter
Verbal feedback to our staff (who will record it in the Feedback & Grievance Form)

Our Process

Acknowledgement:

Informal feedback resolved immediately where possible.
For formal grievances, our Principal will acknowledge receipt within 3 working days.

Resolution:

Informal issues are resolved within 3 working days with written confirmation provided.
Formal grievances are investigated and resolved within 14 working days from acknowledgment, with a written outcome given to the student.

If Unresolved:

Students may escalate to SkillsFuture Singapore (SSG) Student Services.
Independent mediation can also be arranged through the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb).

We assure all students that feedback and grievances will be handled confidentially and professionally, with the aim of achieving a fair resolution.

Useful Contacts/Links

SkillsFuture Singapore (SSG) – Private Education Services
Address: 1 Paya Lebar Link #08-08, Paya Lebar Quarter 2, Singapore 408533
General Enquiry: (65) 6785 5785
Website: www.ssg.gov.sg

Feedback Portal: https://portal.ssg-wsg.gov.sg/feedback

For More Information: https://www.tpgateway.gov.sg/resources/information-for-private-education-institutions-(peis)

Address:1 Paya Lebar Link #08-08, Paya Lebar Quarter 2 Singapore 408533
General Enquiry: 6785 5785
Fax: (65) 6328 1878
Website: www.skillsfuture.sg

Lonpac Insurance Bhd
Address: 100 Beach Road #19-00
Shaw Tower Singapore 189702
General Enquiry: (65) 6250 7388
Fax: (65) 6296 3767
Email: [email protected]
Website: www.lonpac.com

ITEC
Tel: +44 (0) 23 8068 4500
Email: [email protected]
Website: www.itecworld.co.uk

Singapore Mediation Centre (SMC)

Address: 1 Supreme Court Lane, Level 4, Singapore 178879
Telephone: +65 6252 4226
Fax: +65 6333 5085 (optional)
Email: [email protected]

Singapore Institute of Arbitrators (SIArb)

Address: 60 Albert Street, #10-06, OG Albert Complex, Singapore 189969
Telephone: +65 6336 4970 (secretariat) or +65 6336 2583
Email: [email protected]